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Background and Accomplishments

  

PERSONAL BACKGROUND

-Daughter of Cuban immigrants

-Wife of 35 years to son of Italian immigrant.

-Mother of 2 Russian-born sons - Currently a Villanova grad school student, and a Penn State Sr. entering Law School

-Cancer Survivor

-Villanova (B.A.) and Georgia State (M.B.A.) graduate

-5 languages with varying degrees of fluency


"Cuban blood, American heart"


PROFESSIONAL HIGHLIGHTS


   *Regional talent acquisition, training and development (Philadelphia, Mexico, Atlanta)


   *Corporate-Affiliates Operations training and transition lead (Cincinnati, Tulsa)


   *Co-established and managed Regional Credit Reporting Center (Fortune 1000, Philadelphia)


   *Sales Manager (largest office in the US for Fortune 1000, Atlanta)


   *International expansion via strategic partnerships, and mergers and acquisitions (Mexico, Chile, Argentina)


   *Featured speaker on various platforms (podcasts, live television, webinar, in-person town halls).


   *Featured in national television 30-sec commercial representing Fortune 500 Co. (Telemundo – 9 mo. run)


   *New Product Development Manager (Fortune 1000, Atlanta HQ)


   *Merchandise selection and importation (Australia, France, Italy, Spain)

   *E-commerce company start-ups (Private Enterprise and as Small Business Owner)


   *Search engine and credit risk algorithm development (Latin America)


FULL-TIME MANAGEMENT ACCOMPLISHMENTS – Most Recent 48-Month Abstract (as employee):

   *#1 team - business profitability


   *100% client satisfaction – Top scores across all survey metrics


   *Fastest & most substantial profitability increase in most difficult market


   *#1 team - new market penetration


   *Top recruiter among sales managers


   *Top 5% rank by branch operations for quality and expediency

 

Additional Highlights: 

-Strong leadership, product knowledge, marketing savvy, integrity, adherence to principles and spirit of underwriting guidelines, and highly profitable business generation prompted promotion to Management 17 months after entering the business & industry for the first time.


-Unsolicited request to Sr. Regional Management by Sales and Operations staff to be promoted to AVP. Unprecedented promotion for anyone with less than 5 years industry experience. .


-Improved Net Economic Contribution by 13.2% within 1stQuarter as AVP/Branch Manager in the midst of a rapidly deteriorating market. Standards for acceptable performance defined and implemented: Primary focus on pricing management, ethical/client-focused revenue maximization strategies, smarter marketing and cost restructure.



FULL-TIME OPERATIONS, SALES AND MARKETING MANAGEMENT ACCOMPLISHMENTS – 20+-Year Abstract:


Operations Management Highlights

-Promoted to top Operations position in Region after only 26 months work experience.


-Center consistently ranked in the top 2 in the country for above the line profitability


-Consistently maintained superior levels of productivity and one of the lowest turnover rates in the country


-Selected by Corporate leadership to lead operational/system transition team in 2 of the largest corporate affiliate operations 


-Earned membership to Corporation’s “Winner’s Circle” for operations excellence


Sales Management Highlights

-Promoted with only 3 years sales experience to lead sales & customer service team of the largest US sales office


-Consistently exceeded revenue and profitability goals


-Designed and piloted new program addressing debtor management deficiencies in the health care industry; beta client realized a 52% reduction in write-offs within first 6 months

-Developed and established a comprehensive employee assessment program focusing on employee strengths, developmental needs, and true sales performance. Success of the program prompted implementation throughout the Southeastern Region.


-Selected by Company president to assist him in the establishment of joint ventures in Chile and Argentina


Marketing Management Highlights

-Designed 5 new "total solution" information services addressing delinquency management, debtor location, tenant screening, risk management, and comprehensive medical records management system.  Revenue potential:  $200 + million/year.


-Selected by company President as key resource to launch Mexico operation. Planned and coordinated various start-up activities related to sales, marketing, human resources, operations, and government compliance including recruitment, training, product development, HR policies and procedures, work flow processes and regulatory policies.


Business Owner / Startup Entrepreneur Highlights:

-Personally involved in all aspects of operation – US & Foreign markets research, product acquisition in Australia, France, Italy and Spain, freight forwarding and customs clearance, print / virtual catalog design, production and management, advertising, order fulfillment and customer service.  

-Established clientele in the Caribbean, North & South America within 1 month from business launch.


-Designed Internet virtual gallery that generated immediate 54% visitor feedback and two magazine feature articles.   

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